Privacy policy

 

This privacy policy deals with how Your Nourished Mind ('us', 'we' or 'our') handles the personal information that we collect from you.

Our commitment

We respect that certain information is personal and we are committed to keeping your personal information confidential in accordance with this privacy policy. We will ensure that this privacy policy aligns with any applicable laws that govern the holding, processing or disclosure of your personal information, including the Australian Privacy Principles in the Privacy Act 1988 (Cth).

 

What is personal information?

For the purposes of this privacy policy, ‘personal information’ means information or an opinion, true or false and whether recorded in a material form or not, about an identified or reasonably identifiable individual.

 

Personal information we collect

We may collect the following types of personal information:

  • your name and address;

  • contact details, including your phone number and email address;

  • information that uniquely identifies you, such as your date of birth;

  • bank account details and credit card information for billing and payment purposes; and

  • any other personal information that may be required in order to facilitate your dealings with us.

We may also collect certain 'sensitive information' (which is a subset of 'personal information') that is afforded a higher degree of privacy protection.  This information relevantly includes your 'health information', such as information or an opinion about:

  • your health, including an illness, disability or injury, (at any time)

  • your expressed wishes about the future provision of health services to you;

  • a health service provided, or to be provided, to you; and

  • any genetic information about you in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual.

 

Why do we collect personal information?

We collect personal information if considered necessary for the primary purpose of providing quality recovery coaching services and related business functions and will do so in a lawful manner.  If you choose not to provide the personal information we seek, we may not be able to provide you with some or all of our services (and may affect the quality of any services rendered).

 

How we collect your personal information

We will collect your personal information directly from you where possible. This usually occurs when you communicate with us electronically via our website, email or other electronic methods (including customer surveys), you complete an application form or contract or you speak with us over the phone or in person, including during the provision of recovery coaching and related services.  We may also collect your personal information from third parties and external agencies in connection with providing services to you.

 

How we use or disclose your personal information

We may use your personal information for the following primary purposes:

  • the provision of recovery coaching services to you;

  • internal administrative purpose of running our business, such as booking appointments, billing and payments;

  • disclosing to another practitioner for supervision or consultation directly related to your ongoing support;

  • disclosing to your doctor(s), other health professionals or service providers involved in your health management;

  • disclosing to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors to the extent reasonably necessary for the provision of recovery coaching services to you; and

  • disclosing personal information to the extent that we are required to do so by law, in connection with any prospective or actual legal proceedings or in order to establish, exercise or defend our legal rights.

 

How we store your personal information

We may hold your personal information in either electronic or hard copy form, which may include on- and off-site third-party servers or storage facilities.  We will take reasonable physical, technical and organisational security measures to protect the personal information we hold about you.  However, we are not responsible for the privacy policies or practices or storage security measures of any third-party provider.  Once we no longer have use for your personal information or are no longer required to hold this information under data retention laws, we will confidentially destroy or permanently de-identify this information.

 

Inquiries, access and correction

Under the Privacy Act, you have a right to both access your personal information and request that we correct any of your personal information that is inaccurate, incomplete or out-of-date.  If you wish to access or correct your personal information, please contact us via email.  A fee may apply to provide a copy of your personal information. In some circumstances, we may deny access, in which case we will tell you why and inform you of any recourse that may be available to you.

 

Complaints

If you wish to make a complaint about the way we have handled your personal information, please contact us via email.  You should include your name, email address and/or telephone number and clearly describe your complaint.

 

Changes to this policy

We may from time-to-time update or change this policy, including where necessary to align with any applicable laws.  Where appropriate, we will notify you of this change.

 

How we collect other data through the use of our website

Other data may be collected automatically when you use our website. We use cookies, which is technology that transfers small pieces of information from our site or its service provider to your computer via your web browser.  These cookies enable the site or service provider’s systems to recognise your browser and capture and remember certain information.  Most browsers are set up to accept cookies, but you can modify your browser to notify you when you receive a cookie or to reject cookies (you should refer to instructions for your specific browser).

The cookies we use may enable certain functionality of our website and/or analyse the use of the website and visitor behaviour to allow us to improve the functionality of our website, or for marketing purposes.

 

Google Analytics and Google Tag Manager are both types of cookies used by us to collect and use certain information, which may include:

  • your computer’s Internet Protocol Address (IP Address);

  • information about your use of our website (pages visited, clicks, time spent on pages);

  • browser type and browser version;

  • device type;

  • your location; and

  • information on requests and responses sent from and to your computer.

 

Google Analytics is a service offered by Google that tracks, analyses and reports website traffic, traffic sources and website use, by using cookies stored on your computer to help analyse how you use our website.  The information generated by the cookies may be shared with other Google services and/or transmitted to Google servers that may be outside of Australia.  These cookies do not store any personal information about you, such as your name and address.  Google utilises these statistics to monitor your use of our website in order to compile information on website activity for us and to provide other services pertaining to website activity and internet usage.  Please be aware that Google may transfer this information to third parties where required by law, or where such third parties process information on Google’s behalf.

 

You can opt-out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout?hl+en=GB.

 

Google Tag Manager is a tag management system that allows javascript and HTML tags to be quickly deployed and updated on our website for tracking and analytics.  We use Google Tag Manager on our website to include Google Analytics.  If you have performed deactivation, Google Tag Manager takes this deactivation into account.  For more information about the Google Tag Manager terms of use, please visit https://www.google.com/analytics/tag-manager/use-policy.

For more information on the privacy practices of Google, please visit the Google privacy and terms webpage https://policies.google.com/?hl=en.